Factory direct items are shipped direct from the factory to customer’s door via standard ground shipping. Once the product is shipped from the vendor your customer will be emailed the tracking number and they can track the product. Our logistics chain ensures that products are packed and delivered to customers using the `lowest-cost + fastest-delivery’ option. Our unique IT system accurately estimates shipping time and costs, communicating it clearly to the customer upfront and staying through the order life cycle all the way to fulfillment and order closure.